Document the issue systematically, retain an official case reference, and equip our compliance desk with verifiable facts to review and escalate with firm representatives.
Include dates, payout amount, the firm's response, and what outcome you are requesting.
Never send passwords, recovery codes, card details, API keys, or remote-access credentials.
Add a safe ticket or account reference if it helps identify the dispute. Avoid sensitive identity documents in this first form.
Only submit information you reasonably believe is true. The service cannot guarantee a firm will pay or respond.
Your case needs to be tied to your account so you can track it privately.
Log in